Learning To Listen

Learning to Listen is a communication assessment that focuses on both the visible and invisible aspects of listening behavior and measures listening skill in 3 dimensions: Staying Focused, Capturing the Message, and Helping the Speaker. The training assessment also provides individuals with their Overall Listening Effectiveness Score.
What separates the Learning to Listen assessment from the competition? While other similar communication assessments identify listening style, Learning to Listen measures listening skills. Focusing on concrete behaviors allows participants to immediately take action on their listening strengths and weaknesses and create an action plan for improvement. The result is employees who are better equipped to handle customer complaints, negotiating contracts, managing teams, and more.
Learning to Listen starts with a self-assessment that takes individuals approximately 15 minutes to complete. Individuals respond to 30 statements about listening behavior during one-on-one conversations. Scores reveal skill level in each of the 3 Dimensions of Listening (Staying Focused, Capturing the Message, and Helping the Speaker), and individuals’ Overall Listening Effectiveness Score. 

If you intend to use the Learning to Listen in a classroom training session, we recommend you allow approximately 1 hour for interpretation of scores, topic discussion, debrief, and action planning. The Facilitator Guide also offers an easy-to-follow workshop outline that expands Learning to Listen into a 2-hour program. 

Learning Outcomes
  • Identify listening skills strengths and areas for improvement
  • Define what it means to listen and understand the importance of effective listening skills at work
  • Understand common barriers to effective listening
  • Identify behaviors that are associated with effective listening
  • Improve listening skills

Learning to Listen can be used as the centerpiece of a stand-alone workshop on listening skills, or it can be incorporated into a more comprehensive training program on customer service, team building, decision making, selling, supervising, negotiating, or interpersonal skills.