CUSTOMER SERVICE
Becoming a Customer Service StarDon’t just talk about providing better customer service – make it a reality! Becoming a Customer Service Star helps both employees and managers examine their attitudes about customer service in 5 critical areas:
• Having a positive attitude toward customers • Encouraging customer feedback • Responding to customer problems • Developing repeat relationships • Seeking to exceed customer expectations The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers. Learning Outcomes: • Create a profile of individual customer service strengths and weaknesses • Recognize the opportunities to improve customer service and retention • Identify an individual action plan to enhance service in the 5 key areas |