CONFLICT MANAGEMENT Training Service
Introducing Core Principles Behind Conflict Management Containing a Rich Selection of Exercises, Practical Activities and Case Studies
Training Course Description
“Conflict is the gadfly of thought. It stirs us to observation and memory. It instigates to invention. It shocks us out of sheep-like passivity, and sets us at noting and contriving.”
~ John Dewey
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone who is good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether. Many get so emotional that they feel they can’t even say a single word. Others may rely on a simple age-old technique of silence treatment, which doesn’t really do them or others any good.
So, what should we do when we are in a conflict? Should we just leave it and hope that it goes away? The chances are that it probably doesn’t go away and will come back to haunt you. Conflicts have a tendency to escalate when untreated, they can make the environment toxic and unproductive and eventually the conflict may come to control you rather you controlling it.
Handling conflicts is much like fixing your teeth. You may put it aside, eventually go through some pain and come out of the dental surgery, relieved that it is all over. In fact, on reflection you may decide that it wasn’t that bad after all and you should have even done it sooner.
Conflicts are actually good since they push you and others to move forward in your relationship. The post-conflict result is usually more mature and you usually end up appreciating others’ point of view as well. After all, you want to arrive at a resolution that is satisfactory to all sides. Hence, conflict management skill is a must have for anyone in today’s market.
The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.
Delegates will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables one to prepare and respond effectively in order to prevent a conflict.
Delegates will also explore emotional skills critical in dealing with other people and learn how to control their emotions as well as those of others and guide the debate towards a win/win outcome.
The rich selection of scenarios and exercises in this course will help delegates to master these skills quickly and efficiently.
The Philosophy Behind Conflict Management Training Course
Conflict has long been recognized as a source of self growth and increased team cohesion in addition to its potential disadvantages when handled badly. As Esther Harding wisely said: “Conflict is the beginning of consciousness”. However, people still have a negative perception of the conflict and it is often dreaded and avoided.
The materials in this course have been designed to deal with such negative outlooks. The Conflict Management course materials aim to address and accommodate benefits associated with successfully resolving a conflict and preventing it from becoming a source of irritation, mistrust and failure while exploring the potential problems caused by an escalated and poorly managed conflict.
This course explores the core principles of conflict management such as conflict life cycle, styles of conflict resolution and detailed steps in conflict management and introduces effective negotiation techniques, management of organizational conflicts and third party interventions. A comprehensive selection of practical and interactive exercises and realistic scenarios enables delegates to practice their newly acquired knowledge and become more confident in implementing them in real life situations.
In this day-long highly practical course delegates will learn:
What is Conflict?
How to Handle Conflicts?
How to Manage Emotions?
How to Respond to Escalating Situations?
How to Negotiate?
How to Prevent Conflicts?
By the end of this course, participants will be able to: